September 26, 2006

It’s been months since I have updated my blog. Well, of course a lot of things had happened to me at home and at work. I haven’t informed you that I have been hired as an RTA on the same job. I am so ever happy about it at least I don’t have to consider myself as an agent in OPS. In my job now I don’t have to worry about QAs, UPA, and all the like. In this job it will enhance my analytical skills and logical skills and especially mathematical skills which I really want. I deal with numbers and all. Which reminds me of a TL who told me that they deal with people and we deal with numbers, implying that we don’t have the sense of people skills. Which is not right to say and as what I see they REALLY don’t have the people skills. I would say all the people IN OPS. Including SS. They don’t even care about the policies and procedures in conducting some part of our jobs. Before it was the WFM who conducts sched swap and time off requests. Now it is the SS, and I find them incompetent because they approved a sched swap which is not normal. One instance is an agent having dual shift for the same day which they absolutely overlooked which is not reasonable at all. One more thing, they don’t even care about the SLA, as if things are ok, then suddenly they will ask us why are we red? The hell with them. They’re also fun of pointing fingers at any other SS and even us in WFM. Which is never our fault. We inform them at hand, but again they said they have people skills and all. I can’t barely see that at all. Then if their boss asked them about that, they would complain and would not know what to say.

Anyway, when I was hired as an RTA they also hired another one from OPS which is freaking me out. That agent does not even have the initiative and concern about what’s going on. I feel like she just applied for it to avoid taking in calls and just to have a bigger income, do you know what I mean? Anyway, the reason why they hired another one from OPS is because Ferdie, will resign to find himself and his destiny. It was sad for me because I thought everything was fine and going to be happy, because since I was there as a project based RTA, we’re totally are having fun. Then suddenly Sunday, I heard the news that another RTA will resign and had accepted the offer from another company which is of course has the higher pay and greater opportunities to go abroad. I was thinking what else could happen afterwards.

Last September 9, 2006, my sister got married. Of course I was there and I did not enjoy much. It was not that exciting but I felt sad when she was walking on the isle and the song was emotional. I got a bit of tears in my eyes when I witnessed that. I felt sad also that dad was not the one who’s escorting my sister to walk on the isle. It was also emotional when he called after the wedding. It was not organized well, a lot of people was not able to come to witness it for some reason.

Of course afterwards, my sister and brother-in-law went to HK for their honeymoon. Then my sister will be staying in her husband’s lair, I mean house. So I am so happy that we’re just few in this house. Further more, my other sister just left to Denmark for her job last September 13, they were emotional and all when they escorted her to the airport and a lot of plans were changed because of her one month relationship with her BF. Mom was so sad and was also annoyed because of that. My sister does not care about the people